Ticket #1001
Unable to process payments
Conversation
4 messagesA
Ahmed Ben AliMerchant
2024-06-15 10:30Hello support team,
I'm experiencing issues with payment processing on my store. When customers try to checkout using credit cards, they receive an error message after clicking "Place Order".
The error message shows: "Payment processing failed. Please try again."
This has been happening since yesterday evening and several customers have complained.
Could you please look into this urgently?
Best regards,
Ahmed
error-screenshot.png245 KB
Internal Note
S
SystemAdmin
2024-06-15 10:30Ticket created and assigned to support queue.
A
Ahmed Ben AliMerchant
2024-06-15 12:45Update: I've tried clearing cache and testing with different cards, but the issue persists.
I've also checked my Flouci dashboard and the payments are not even being initiated there.
A
Ahmed Ben AliMerchant
2024-06-15 14:20Any update on this? This is really urgent as I'm losing sales.
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Details
Created2024-06-15 10:30
Updated2024-06-15 14:20
Merchant
A
Ahmed Ben Ali
ahmed@techstore.tn
Phone+216 12 345 678
StoreTechStore Tunisia
PlanEnterprise